:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC",sans-serif;font-size:14px;color:#203d36;background:#f4f7f6;--ink:#203d36;--muted:#7a8b84;--green:#176b50;--line:#e4ebe7}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer;border:1px solid #dbe5df;background:#fff;color:#34584a;border-radius:8px;padding:9px 13px;transition:background .15s}button:hover{background:#edf5ef}button:disabled{opacity:.45;cursor:not-allowed}button:focus-visible,summary:focus-visible{outline:2px solid #208663;outline-offset:3px}.primary{background:var(--green);color:white;border-color:var(--green)}.primary:hover{background:#10553e}.quiet{background:transparent;border-color:transparent;color:#6d8278}.appHeader{height:72px;background:white;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;padding:0 24px;gap:16px}.brand{display:flex;gap:12px;align-items:center}.logo{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:#205a46;color:white;font-size:23px;font-weight:700}.brand strong{font-size:17px}.brand small{display:block;font-size:10px;letter-spacing:1px;color:var(--muted);margin-top:4px}#sessionNav{display:flex;align-items:center;gap:24px}#sessionNav nav{display:flex;gap:5px}.tab{border:0;background:transparent;color:var(--muted);display:flex;gap:8px;align-items:center}.tab.active{color:var(--green);background:#eaf4ee;font-weight:650}#identity{font-size:12px;color:var(--muted)}h1,h2,h3,p{margin:0}h2{font-size:16px}h3{font-size:14px}p{line-height:1.7}small{color:var(--muted)}label{display:block;font-size:12px;font-weight:600;margin:14px 0 7px}input,textarea,select{width:100%;border:1px solid #dce6e0;background:#fff;border-radius:8px;padding:10px 11px;color:var(--ink)}textarea{resize:vertical;min-height:64px;max-height:220px;line-height:1.6}input:focus,textarea:focus,select:focus{outline:2px solid #abd5bc;outline-offset:1px}.card{background:white;border:1px solid var(--line);border-radius:16px;padding:24px}.login{max-width:430px;margin:90px auto}.login h1{font-size:25px;line-height:1.4;margin:16px 0 12px}.login p{font-size:13px;color:var(--muted)}.login form{margin-top:28px}.login button{width:100%;margin-top:24px;padding:12px}.eyebrow{font-size:10px;letter-spacing:1.8px;font-weight:650;color:#83a08c}.chatLayout{display:grid;grid-template-columns:192px 284px minmax(0,1fr);height:calc(100dvh - 72px);min-height:500px}.accountPane,.conversationPane{display:flex;flex-direction:column;min-width:0;min-height:0;border-right:1px solid var(--line)}.accountPane{background:#f3f7f4}.conversationPane{background:white}.paneHeading{padding:22px 16px 14px}.paneHeading h2{display:flex;align-items:center;justify-content:space-between;margin:8px 0 10px}.paneHeading small{font-size:11px}.counter{font-size:11px;background:#e9efeb;border-radius:6px;padding:3px 7px;color:#6e877a}.accountList,.customerList{flex:1;overflow:auto;min-height:0;padding:6px 10px}.paneFooter{padding:16px;font-size:10px;color:#8b9a92;border-top:1px solid var(--line)}.liveDot{display:inline-block;width:6px;height:6px;background:#4d9d71;border-radius:50%;margin-right:5px}.account{width:100%;text-align:left;border:1px solid transparent;background:transparent;padding:12px 11px;margin-bottom:5px;position:relative}.account.active{background:white;border-color:#d9e6dd;box-shadow:0 2px 6px #17492b06}.account strong{font-size:12px;display:block;padding-right:24px}.account small{display:block;font-size:10px;margin-top:6px}.account .state{font-size:10px;display:block;margin-top:7px;color:#84968b}.account .state.online{color:#338e64}.account .unread{position:absolute;right:9px;top:10px}.unread{background:#27815c;color:white;border-radius:12px;font-size:10px;line-height:18px;min-width:18px;padding:0 5px;text-align:center;font-weight:650;display:inline-block}.conversationTools{display:flex;align-items:center;justify-content:space-between;margin-top:10px}.conversationTools button{font-size:11px;padding:6px}.checkLabel{display:flex;align-items:center;gap:5px;margin:0;font-size:11px;color:#748a7d;font-weight:400}.checkLabel input{width:13px;height:13px;accent-color:var(--green)}.inlineField{display:flex;gap:6px}.inlineField input{min-width:0}.customer{width:100%;text-align:left;display:flex;gap:10px;align-items:center;padding:13px 10px;margin-bottom:4px;border:1px solid transparent;background:transparent}.customer.active{background:#eaf4ee;border-color:#d4e7db}.avatar{width:36px;height:36px;min-width:36px;display:grid;place-items:center;border-radius:12px;background:#e4eee7;color:#57856a;font-size:14px;font-weight:650}.customerText{min-width:0;flex:1}.customerTop{display:flex;align-items:center;justify-content:space-between;gap:5px}.customer strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer small{font-size:10px;display:block;margin-top:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.customerTime{font-size:9px;color:#93a297;white-space:nowrap}.preview{color:#7e9285;font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:6px}.draftTag{color:#b68132}.chatPane{display:flex;flex-direction:column;min-width:0;min-height:0;background:#f5f8f5}.chatTop{background:#fff;padding:16px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:12px;flex-shrink:0}.chatHeading{display:flex;gap:11px;align-items:center;min-width:0}.chatHeading h2{font-size:16px;overflow-wrap:anywhere}.chatHeading p{font-size:10px;color:#8c9e91;margin-top:5px}.chatTopActions{display:flex;gap:5px;flex-shrink:0}.chatTopActions button{font-size:11px}.badge{font-size:10px;color:#8b998f;margin-left:8px}.badge.open{color:#28815b}.chatBody{display:flex;flex:1;min-height:0;position:relative}.messageColumn{flex:1;min-width:0;display:flex;flex-direction:column;position:relative;min-height:0}.chatInfo{display:flex;justify-content:space-between;padding:10px 22px;color:#94a497;font-size:10px;flex-shrink:0}.messages{flex:1;min-height:80px;overflow:auto;padding:20px 26px 24px;display:flex;flex-direction:column;gap:16px;overscroll-behavior:contain}.empty{margin:auto;text-align:center;color:#91a397;font-size:12px;line-height:1.9}.empty h3{font-size:16px;font-weight:500;margin:12px 0}.emptyIcon{font-size:48px;color:#b4cbb9}.message{max-width:82%;align-self:flex-start;background:white;border:1px solid #e1e9e2;border-radius:2px 13px 13px;padding:12px 15px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.6;box-shadow:0 2px 4px #20452b03}.message.outgoing{align-self:flex-end;background:#e2f1e5;border-color:#d4e7d9;border-radius:13px 2px 13px 13px}.message small{display:block;font-size:9px;margin-top:8px;text-align:right;color:#8ca28f}.message .translation{font-size:12px;color:#4c785a;border-top:1px solid #e5ece3;padding-top:8px;margin-top:9px}.message button{padding:3px 7px;font-size:10px;margin-top:7px;background:transparent}.dayDivider{font-size:10px;color:#90a08f;text-align:center;align-self:center;background:#eaf0e8;border-radius:12px;padding:4px 11px;margin:3px 0}.composer{background:white;border-top:1px solid var(--line);padding:13px 20px 10px;flex-shrink:0}.composerTop{display:flex;align-items:center;gap:9px;margin-bottom:9px}.composerTop label{margin:0;font-size:10px;color:#78917e}.composerTop select{width:136px;padding:5px 8px;font-size:11px;border-color:transparent;background:#f2f6f2}.composerTop #draftState{font-size:10px;color:#93a594;margin-left:auto}.composerColumns{display:grid;grid-template-columns:1fr 1fr;gap:12px}.composerColumns label{font-size:10px;margin:0 0 5px;color:#839988}.composerColumns textarea{border-color:#e7eee8;background:#fafcf9;font-size:13px;resize:vertical}.composerColumns:has(#translationControls[hidden]){grid-template-columns:1fr}#translationState{font-size:10px;color:#839987;line-height:1.5;margin-top:5px}.sendFooter{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:8px}.sendFooter small{font-size:9px;color:#99aa9c}.sendFooter>div{display:flex;gap:7px}.sendFooter button{font-size:11px}.translationPrivacy{font-size:9px;color:#9aa99b;margin-top:7px}.translationPrivacy p{padding-top:4px}.profilePane{width:260px;flex-shrink:0;background:white;border-left:1px solid var(--line);padding:18px;overflow:auto;z-index:3}.profilePane h3{overflow-wrap:anywhere}.profilePane form button{margin-top:18px;width:100%}.sectionTitle{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}#customerSaveState{font-size:11px;color:#799381;margin-top:9px}.connectionPanel{background:white;padding:12px 22px;border-bottom:1px solid var(--line);font-size:11px;max-height:230px;overflow:auto}.network{display:flex;gap:22px;align-items:center;margin:10px 0}.network small{display:block;font-size:9px;margin-bottom:4px}.network strong{font:11px ui-monospace,monospace}.network button{margin-left:auto;font-size:10px}.actions{display:flex;gap:7px;flex-wrap:wrap}.actions button{font-size:11px}.warning{padding:9px 13px;background:#fff7e8;border:1px solid #f2e4c9;font-size:11px;color:#98752d;line-height:1.6;margin:5px 14px;border-radius:7px;flex-shrink:0}#qrWrap{display:flex;gap:15px;align-items:center;background:white;padding:12px 22px;border-bottom:1px solid var(--line);flex-shrink:0}#qr{width:150px;max-width:45%;border-radius:8px}#qrWrap p{font-size:11px;color:#8b9e90}#qrWrap h3{margin-bottom:7px}.jumpLatest{position:absolute;right:22px;bottom:265px;border-radius:20px;font-size:11px;box-shadow:0 2px 9px #234c3c16;background:white;z-index:2}#adminPanel{max-width:1120px;margin:24px auto;max-height:calc(100dvh - 120px);overflow:auto}#adminPanel h2{margin-bottom:12px}#adminPanel h3{margin:24px 0 12px}#adminPanel p{font-size:12px;color:#839589}details summary{cursor:pointer}#adminPanel details{margin-top:20px;padding:14px;border:1px solid var(--line);border-radius:10px}#adminPanel summary{font-weight:600;font-size:13px}.teamForm,.teamRow{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.teamForm label{flex:1;min-width:150px}.teamForm button{margin-top:20px}.teamRow{padding:12px 0;border-bottom:1px solid var(--line);font-size:12px}.teamRow>span{flex:1;min-width:150px}.teamRow select{width:auto;max-width:220px}#teamAudit{max-height:220px;overflow:auto}#credentialNotice{overflow-wrap:anywhere}.mobileNav{display:none}.srOnly{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}#notice{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);padding:12px 20px;border-radius:10px;background:#244d3e;color:white;font-size:12px;max-width:90%;z-index:30;box-shadow:0 4px 18px #183e3425}[hidden]{display:none!important}
@media(min-width:1450px){.chatLayout{grid-template-columns:218px 320px minmax(0,1fr)}.messages{padding:25px 40px}.composer{padding:15px 28px 10px}}
@media(max-width:1190px){.profilePane{position:absolute;right:0;top:0;bottom:0;box-shadow:-8px 0 20px #1b472215}.chatLayout{grid-template-columns:160px 250px minmax(0,1fr)}.composerColumns{grid-template-columns:1fr}.composerColumns textarea{min-height:50px;max-height:110px}.chatTop{padding:13px}.chatTopActions{gap:0}.chatTopActions button{padding:7px}.sendFooter{flex-wrap:wrap}.messages{padding:15px}.appHeader{padding:0 16px}#sessionNav{gap:10px}}
@media(max-width:800px){.appHeader{height:64px;padding:0 12px}.brand small,#identity{display:none}.brand strong{font-size:13px}.logo{width:30px;height:30px;font-size:19px}.brand{gap:8px}#sessionNav{gap:3px}#sessionNav button{font-size:11px;padding:7px}.mobileNav{height:42px;display:flex;background:white;border-bottom:1px solid var(--line);padding:4px 10px;gap:6px}.mobileNav button{flex:1;border:0;font-size:11px}.mobileNav button.active{background:#eaf4ee;color:var(--green)}.chatLayout{display:block;height:calc(100dvh - 106px);min-height:0}.accountPane,.conversationPane,.chatPane{height:100%;border:0}.chatLayout[data-pane="accounts"] .conversationPane,.chatLayout[data-pane="accounts"] .chatPane,.chatLayout[data-pane="customers"] .accountPane,.chatLayout[data-pane="customers"] .chatPane,.chatLayout[data-pane="chat"] .accountPane,.chatLayout[data-pane="chat"] .conversationPane{display:none}.accountList{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-content:start;gap:7px}.account{background:white;min-height:95px}.paneHeading{padding:14px 16px 10px}.chatTop{padding:10px 12px;gap:5px}.chatHeading{gap:8px}.chatHeading h2{font-size:13px}.chatHeading .avatar{width:30px;min-width:30px;height:30px;font-size:11px}.chatTopActions button{font-size:10px;padding:6px}.chatTopActions{flex-wrap:wrap;max-width:120px}.composer{padding:9px 12px}.composerTop{margin-bottom:5px}.composerColumns{gap:7px}.composerColumns textarea{font-size:12px;padding:7px;min-height:42px;max-height:90px}.composerColumns label{font-size:9px}.messages{padding:12px;gap:12px}.message{max-width:90%;font-size:12px;padding:9px 11px}.sendFooter small{display:none}.sendFooter{justify-content:flex-end}.chatInfo{padding:7px 12px;font-size:9px}.profilePane{width:min(290px,100%)}.login{margin:45px 16px;padding:25px}.login h1{font-size:22px}.network{flex-wrap:wrap;gap:12px}.network button{margin-left:0}.connectionPanel{max-height:170px}#qrWrap{padding:10px;gap:8px}#qr{width:125px}#adminPanel{margin:12px;max-height:calc(100dvh - 88px);padding:16px}.teamForm,.teamRow{gap:8px}.teamRow select{max-width:100%}.jumpLatest{bottom:270px}.translationPrivacy{font-size:8px}.paneFooter{padding:11px 16px}}
.conversationFilters{display:flex;gap:5px;background:#f4f7f4;padding:3px;border-radius:8px;margin-top:11px}.conversationFilters button{flex:1;padding:6px;border:0;background:transparent;font-size:11px;color:#7a9182}.conversationFilters button.active{background:white;color:#206b4d;box-shadow:0 1px 4px #214b3510;font-weight:600}.archiveActions{border-top:1px solid var(--line);margin-top:24px;padding-top:18px}.archiveActions button{width:100%;font-size:12px}.archiveActions p{font-size:10px;color:#8b9d90;margin-top:9px;line-height:1.7}